If you do not notify us of your disputed transaction and provide us with all necessary details in time for ANZ to meet this deadline, ANZ may not be able to assist in lodging a claim on your behalf.įor circumstances where there are unauthorised transactions, you should contact ANZ as soon as possible so we can investigate the transactions and protect your account from any further fraudulent activity. Per these scheme requirements ANZ must lodge a fully detailed claim on your behalf within 120 days of the transaction date 1. Scheme rules which apply to your card transaction (such as Visa, Mastercard or EFTPOS) impose time limits which may apply to your dispute. If you wish to dispute a transaction on an ANZ issued credit or debit card, you should lodge your dispute with ANZ as soon as you become aware or suspect that an incorrect or unknown transaction has taken place. Or, if you wish to delete a dispute, select the cross icon in the top right-hand side of the transaction panelĪt this point, your request has been submitted and we will begin our investigation.If you wish to enter another transaction dispute, repeat this step, otherwise, proceed to the next step.Select Add a transaction and enter the transaction details.If you’re happy to proceed, select Continue Read the instructions on the disputes process and the alternative methods of lodging your dispute.From the panel to the left of the screen, select Lodge a transaction dispute and follow the steps.Value of the transaction (in the Amount ($AUD) column).Exact description of the transaction (in the Description column).Date the transaction was processed (in the Date column).Account name and/or number (at the top of the page).Now make a note of the following information for each transaction you'd like to dispute: This will open up the Account Overview page for that account.Select the account that contains the transaction you'd like to dispute.If a transaction doesn’t seem right to you, here’s what you need to do next to dispute it:
CHASE DISPUTE CHARGE ON WESITE HOW TO
How to dispute a transaction in Internet Banking If possible, it’s also helpful to collect other supporting documents such as receipts, bank statements, photographs of the item and business’ contact details. But before you send us a message or call us, make sure you’ve gathered the following information: Time limits apply, so it’s important you contact us as soon as you can. We’ll look into it and give you updates along the way. Scroll down to the bottom of the screen and tap Message us or you can call us.
Investigate the transaction by using the view and search transaction instructions above.If you see a transaction that doesn’t look right, there are a few things you can check before you give us a call: How to dispute a transaction in the ANZ App
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